Dear Clients, Friends & Family,
Did you know we established our business in 2010?
We are celebrating SEVEN years in business this year. Our company has grown and it has been a delight to spend time with all of our wonderful four legged friends. It seems like yesterday I was writing the FIVE YEAR Anniversary- Thank you letter. In keeping with tradition here is my letter of Thanks for helping Royal Pet Care Boise become what it is today.
In 2010, I had a vision of creating a business to provide a service I wanted for our own sweet doggies Godiva and Penny. We lost Penny in December of 2016. It was one of the hardest days of our lives while one of the happiest. Dennis graduated with his under graduate degree from Boise State University and that same afternoon we said goodbye to our companion of eight years, Penny. We are thankful we adopted her from the Idaho Humane Society and gave her a wonderful home in her later years. Penny was 16 years old.
In 2010, I didn’t imagine our small business would turn into a beautiful blooming business as it has today. My husband has always been supportive, inspiring and a driving force of motivation. He is the talent behind our streamlined communication, great website and always improving technology implementations. Words can’t even express how grateful I am for him, Thank you Dennis! He launched our new client management system at the start of this year. It has been a life saver! We are able to communicate more rapidly with clients, invoice and schedule all in one system. One of our favorite features about our new client management system is open lines of communication with each sitter as well a 24 hour client service request portal. Clients have the ability to update their profiles at anytime to provide up to the minute pet care details.
If you have scheduled a complimentary Meet & Greet you have met me. Dennis has now started meeting clients so you would have met one of us at the start of our service. I am sure you have seen our love for animals, passion for quality care and genuine interest in providing a great service. Our team has grown and we truly have some of best pet sitters/ dog walkers in town. They wake up early, walk in all weather conditions, love on some amazing pets, are great communicators and even spend nights away from home for us. When we leave town (yes, we get away to relax/recharge too) I don’t worry as I know our 2 chickens, sweet rabbit and Godiva are all in good hands. Thank you Emily, Cali, Matt, Liz, Gigi, Penny, Kailee, Diane and Mari!
We can not stress enough how important is has been to have a great group of sitters. As schedules change, people go on vacations or emergencies happen we are able to maintain the same quality level of service with our amazing sitters.
With a full heart of joy I want to say, Thank you to our amazing clients for allowing us to treat your pets like our own. We have had the privilege of spending time with hundreds of cute cats, loving dogs, talkative birds and little critters. The heartbreak of losing a pet never gets easier and is the hardest part of the profession. I can’t help but cry every time when I hear one of our pet clients has crossed the rainbow bridge. We are here to help in the good and bad times. We love sharing in the excitement and joy of a new adopted dog or wiggly puppy.
We can’t wait to see what the next seven years have in store for us. We look forward to continuing to spend time with your pets. Happy Seven Year Anniversary!
Veronica and Dennis Cuppy